Managed Services
Managed Services
Keeping Your System Stable, Secure, and Always Ready to Operate
Keeping Your System Stable, Secure, and Always Ready to Operate
Keeping Your System Stable, Secure, and Always Ready to Operate
Collega's professional system maintenance services ensure that your banking system remains optimal without disrupting operations.
Collega's professional system maintenance services ensure that your banking system remains optimal without disrupting operations.
Trusted by banking institutions throughout Indonesia
Trusted by banking institutions throughout Indonesia
The solution we provide
The solution we provide
24/7 Monitoring System
We monitor the health of servers, applications, databases, and networks in real-time to prevent disruptions before they occur.
Proactive Maintenance & Patch Management
System updates, security patches, configuration tuning, and routine optimization are carried out to maintain maximum performance.
Backup & Disaster Recovery
Providing automatic backup mechanisms and disaster recovery plans to keep bank data safe from critical incidents.
Performance Tuning (CPU, Memory, I/O, Network)
We conduct in-depth analysis and optimization to ensure the system remains fast even as transaction volume increases.
Daily Operational & Technical Support
Our team helps resolve everyday operational technical issues so that the bank team can focus on strategic work.
Incident Management (L1–L3)
Handling critical incidents according to SLA, including root cause analysis and recommendations for long-term improvements.
24/7 Monitoring System
We monitor the health of servers, applications, databases, and networks in real-time to prevent disruptions before they occur.
Proactive Maintenance & Patch Management
System updates, security patches, configuration tuning, and routine optimization are carried out to maintain maximum performance.
Backup & Disaster Recovery
Providing automatic backup mechanisms and disaster recovery plans to keep bank data safe from critical incidents.
Performance Tuning (CPU, Memory, I/O, Network)
We conduct in-depth analysis and optimization to ensure the system remains fast even as transaction volume increases.
Daily Operational & Technical Support
Our team helps resolve everyday operational technical issues so that the bank team can focus on strategic work.
Incident Management (L1–L3)
Handling critical incidents according to SLA, including root cause analysis and recommendations for long-term improvements.
24/7 Monitoring System
We monitor the health of servers, applications, databases, and networks in real-time to prevent disruptions before they occur.
Proactive Maintenance & Patch Management
System updates, security patches, configuration tuning, and routine optimization are carried out to maintain maximum performance.
Backup & Disaster Recovery
Providing automatic backup mechanisms and disaster recovery plans to keep bank data safe from critical incidents.
Performance Tuning (CPU, Memory, I/O, Network)
We conduct in-depth analysis and optimization to ensure the system remains fast even as transaction volume increases.
Daily Operational & Technical Support
Our team helps resolve everyday operational technical issues so that the bank team can focus on strategic work.
Incident Management (L1–L3)
Handling critical incidents according to SLA, including root cause analysis and recommendations for long-term improvements.
The bank must not go down. Customers need access at all times.
The bank must not go down. Customers need access at all times.
The bank must not go down. Customers need access at all times.
Collega provides experienced technical support to ensure the systems always run smoothly.
Collega provides experienced technical support to ensure the systems always run smoothly.
Collega provides experienced technical support to ensure the systems always run smoothly.
Contact Us
Contact Us
Contact Us
Key Benefits
Key Benefits
Minimal downtime risk
Minimal downtime risk
Minimal downtime risk
System performance is faster
System performance is faster
System performance is faster
The bank team is not burdened by technical issues.
The bank team is not burdened by technical issues.
The bank team is not burdened by technical issues.
The system architecture remains healthy & compliant
The system architecture remains healthy & compliant
The system architecture remains healthy & compliant
FAQ about Managed Services
FAQ about Managed Services
FAQ about Managed Services
Do you have any other questions?
Do you have any other questions?
Do you have any other questions?
What does the Managed Services team monitor?
What does the Managed Services team monitor?
What does the Managed Services team monitor?
Is the Managed Services available 24/7?
Is the Managed Services available 24/7?
Is the Managed Services available 24/7?
What is the difference between L1, L2, and L3 support?
What is the difference between L1, L2, and L3 support?
What is the difference between L1, L2, and L3 support?
What if a critical incident occurs?
What if a critical incident occurs?
What if a critical incident occurs?
Does the service include routine maintenance?
Does the service include routine maintenance?
Does the service include routine maintenance?
Can the bank see the system performance report?
Can the bank see the system performance report?
Can the bank see the system performance report?
Let's Realize Your Banking Digital Transformation
The Collega Team is ready to help design the best solutions according to your business needs and regulations.
Let's Realize Your Banking Digital Transformation
The Collega Team is ready to help design the best solutions according to your business needs and regulations.
Let's Realize Your Banking Digital Transformation
The Collega Team is ready to help design the best solutions according to your business needs and regulations.
Products & Solutions
Resources
Address
Talavera Office Park
Jl. Letjen TB. Simatupang Kavling 22 - 26 Cilandak South Jakarta 12430
+622175924428
+622175924408
marketing@collega.co.id
Resources
Address
Talavera Office Park
Jl. Letjen TB. Simatupang Kavling 22 - 26 Cilandak South Jakarta 12430
+622175924428
+622175924408
marketing@collega.co.id
Products & Solutions
Address
Talavera Office Park
Jl. Letjen TB. Simatupang Kavling 22 - 26 Cilandak South Jakarta 12430
+622175924428
+622175924408
marketing@collega.co.id